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FAQs

PAYMENT & SHIPPING

How soon will my order arrive?

Standard shipping is between 5-10 days. 

Do you ship outside of Australia?

YES, we ship worldwide. Your order will just take a little longer depending on where you are based.  

Are my credit card details safe?

YES! We use Paypal, the world’s most trusted online payment solution and we never see your credit card details. 

I don’t have a Paypal Account?

Don’t worry, you DON’T need a Paypal account, you can use your credit card on the Paypal site, without joining Paypal.

I would like to pay via Direct Credit from my Bank Account?

No problem, just send us an email ecoshopperth@hotmail.com detailing what you would like and we will send you an invoice via email which will have bank account details for you to deposit payment for your order.

Once payment has hit the account, your order will be dispatched immediately. Standard shipping will then apply.

How can I contact you if I have an issue?

Please email us at ecoshopperth@hotmail.com 

If you have any questions not answered here please email us at ecoshopperth@hotmail.com

What are your office hours?

9-4 pm (AWST) MON, WED, FRI 

 

CARE & USE OF STAINLESS STEEL DRINKING VESSELS

Are stainless steel drinking containers dishwasher safe?
Yes and the BPA-Free, food grade number 5 polypropylene (pp) may be washed in the top rack of home dishwashers, however it is advisable to  hand wash in hot soapy water, rinsing well and then drying.

Can I put hot liquids in my single wall stainless steel bottle?

No. Single wall containers provide no insulation and present a burn hazard if used with hot liquids.

Will the stainless steel react with acidic beverages like juice?

No, stainless steel will not react, however it is not recommended that acidic beverages be stored in a stainless container for long periods of time. If you do, it is recommend that you clean them using a bristle brush and a solution of white vinegar and baking soda prior to washing again in hot soapy water, rinsing well and then drying.

Can I put my stainless steel container in the freezer?

No. The swelling associated with freezing may result in the seal on the threaded collar being compromised with leaking as a result.

Can stainless steel containers be put on a stove?

No. Doing so presents a burn hazard and in addition will melt the PP collar.

Why do the drink bottles have a wide mouth rather than a narrow opening?

A wide mouth bottle is much easier to clean and for using large ice blocks.

MATERIALS USED IN THE DRINK VESSELS

Why use a stainless steel drinking container instead of polycarbonate plastic?

Stainless Steel water bottles are an attractive alternative to polycarbonate or lacquer lined aluminum drinking bottles, both of which contain varying amounts of biphenyl-A (BPA), a building block chemical necessary to make polycarbonate containers. There are increasing levels of scientific and consumer concern about the health risks posed by BPA, a known endocrine disrupter that mimics the human hormone estrogen. An increasing number of studies and accompanying media reports on BPA, have detailed concerns based on recent “low-dose” studies which postulate that polycarbonate containers could be leaching BPA into liquids and foods. In April 2008, Health Canada declared Bisphenol A (BPA) a dangerous substance, making it the first regulatory body in the world to note BPA endangers people and the environment. In conclusion, stainless steel drinking containers are a proven alternative to polycarbonate bottles for consumers who have concerns about BPA.

What is stainless steel?

Stainless Steel is defined as an iron-carbon alloy with a minimum of 10.5% chromium content. The name originates from the fact that stainless steel does not stain, corrode or rust as easily as ordinary steel. There are many different types of stainless steel, austenitic, or 300 series stainless is alloyed with 18% chromium and 8% nickel, which makes it resistant to corrosion. Our clients use a premium sanitary-grade commonly known as type 304 18/8 and is used for many food grade applications; it will not leach chemicals, stain, corrode or rust.

What type of stainless steel do ECOtanka, h2Onya and Ecococoon use?

Each companies' stainless steel drinking containers are made with a premium food-grade type 304 stainless steel containing 18% chromium and 8% nickel with documented raw materials testing. This material is chosen for its consistent quality and performance characteristics of not leaching chemicals, staining, corroding or rusting.

What is BPA?

Bisphenol A (BPA) is a chemical used in the production of plastic and polycarbonate bottles and liners. BPA, an environmental estrogen, can leak out of these bottles and container linings into your food or drink. A growing number of scientists are concluding, from some animal tests, that exposure to BPA in the womb raises the risk of certain cancers, hampers fertility and could contribute to childhood behavioral problems such as hyperactivity.

What are Phthalates?

Phthalates are chemicals that are typically used in plastics to increase their flexibility. But they're also found in a variety of other products. Some research has shown that pthalates leaching out of plastic products

and containers cause increased risk of birth defects, liver cancer, kidney problems and other hormonal imbalances in laboratory animals.

Do ECOtanka, h2Onya or Ecococoon stainless steel drinking containers have an inner BPA based lacquercoating like aluminum ones?

No, all containers are made from premium type 304 18/8 stainless steel which is used for many food and medical applications; it will not leach chemicals, stain, corrode or rust.

What is the plastic on the lids made of?

ECOtanka and h2Onya use a #5 food grade polypropylene (pp) in the lids and collars; #5 PP is a plastic with good durability and no known leaching characteristics.