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Shipping & Returns

SHIPPING

We can ship to virtually any address in the world.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full gram. Promotions of Free Shipping is capped at $30.00. Therefore shipping costs greater than that amount will be funded by the customer.

RETURNS POLICY

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Ioswhey and Coco Hydro products are exempt from returns for change of mind or wrong flavour.

It rarely happens, but if a product is faulty, please contact us within two weeks of receiving the item.

Any product that is faulty on delivery will either be replaced or you will be offered a refund (including the original postage if it was the only thing you ordered). Any product that is faulty after usage will be subject to that manufacturers warranty procedures.

Photographic proof is usually enough for a faulty product. If you cannot provide photographic proof of the fault, you will be required to return the product to us. We will cover the postage of the replacement product being shipped back to you, but it is your responsibility to ship the faulty item back to us, and only after you receive authorisation to do so.

REFUNDS & EXCHANGES

We will allow you to return a product for store credit if the product is in all original packaging and has not been used. It is your responsibility to return the item to us in the same condition you received it in. A restocking fee of $5 applies for each item you return.

If goods are not as they were advertised, we will process a refund and cover postage costs, but please note, colour variations between your computer screen and the product you end up with are NOT included in this refund policy. Colour variations between computer screens vary greatly and we cannot guarantee a completely accurate depiction of the colour of a product on your PC.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

ALLERGIC REACTIONS

We cannot guarantee that you will not have an allergic reaction to a product in our store. While all our products are natural, plenty of people have allergic reactions to natural products. If you are uncertain about any product, please seek professional advise before using. We do not exchange or refund on the basis of allergic reactions to products.